Privacy Policy

1. Definitions

2. Data Controller

star4d is the Data Controller responsible for the personal data of all players registered on the Platform. Our designated data protection contact is reachable at the email address provided in Section 16 of this Policy. We are committed to processing personal data lawfully, fairly, and transparently in accordance with internationally recognized data protection principles.

We serve players primarily located in Indonesia, including major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Palembang, and Makassar. Our data practices are designed to meet internationally recognized standards appropriate to the nature of our business and the expectations of our player base.

3. Personal Data We Collect

star4d collects the following categories of personal data:

3.1 Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify the 21+ age requirement).
• Residential address, including city, province, and postal code (Indonesia).
• Email address and mobile phone number.
• Username and encrypted password.

3.2 KYC and Verification Data

• Scanned copy or photograph of your Indonesian National Identity Card (KTP Nasional) or valid passport.
• Proof-of-address documentation (utility bill, bank statement, or equivalent).
• Selfie photograph taken holding your identity document.
• Bank account details (account number and account name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, or Bank Permata, as applicable.
• E-wallet identifiers (registered phone number) for OVO, DANA, GoPay, ShopeePay, or LinkAja, as applicable.

3.3 Transactional Data

• Deposit and withdrawal history, including amounts in IDR / Rp, timestamps, payment method, and transaction reference numbers.
• Bonus credits, wagering activity, and promotion participation records.

3.4 Gaming Activity Data

• Game session logs including game titles, stake amounts, outcomes, and session duration.
• Sports betting history including markets, odds, stake amounts, and settlement results.
• Responsible gaming tool settings and self-exclusion history.

3.5 Technical and Device Data

• IP address and approximate geolocation derived therefrom.
• Device type, operating system, browser type and version.
• Session timestamps, login history, and navigation patterns on the Platform.
• Cookie identifiers and similar tracking technologies as described in Section 11.

3.6 Communications Data

• Records of all correspondence between you and our support team, including live chat transcripts, emails, and support tickets.
• Responses to optional player surveys or feedback forms.

4. How We Collect Personal Data

We collect personal data through the following methods:

• Directly from you: When you register an account, upload KYC documents, make a deposit or withdrawal, contact support, or configure account settings.
• Automatically via cookies and tracking technologies: When you access the Platform, your browser transmits technical data such as IP address, device type, and browser version. Cookies may be placed on your device as described in Section 11.
• From payment providers: When you initiate a deposit or withdrawal, your bank or e-wallet provider transmits transaction confirmation data to the Platform.
• From game studios: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming transmit session outcome data to star4d for the purpose of account balance reconciliation and game history reporting.
• From publicly available sources: In rare cases, we may verify information using publicly accessible databases to meet anti-fraud or KYC obligations.

5. Purpose of Processing Personal Data

star4d processes your personal data for the following purposes:

• Account creation and management: To register your account, authenticate your identity, and enable access to Platform features.
• KYC and identity verification: To comply with regulatory obligations and prevent underage gambling, fraud, and money laundering.
• Payment processing: To process deposits and withdrawals in IDR via BCA, BRI, BNI, Mandiri, and other supported payment methods.
• Game provision: To deliver casino games, sportsbook markets, live dealer tables, togel draws, and sabung ayam live streams.
• Bonus administration: To credit promotional offers, track wagering requirements, and enforce bonus terms.
• Responsible gaming: To enforce deposit limits, loss limits, session timers, and self-exclusion settings requested by players.
• Customer support: To respond to player inquiries, troubleshoot technical issues, and resolve disputes.
• Fraud prevention and security: To detect and prevent fraudulent transactions, multiple accounts, bonus abuse, collusion, and other violations of our Terms & Conditions.
• Platform improvement: To analyze usage patterns, optimize performance, and enhance user experience.
• Legal compliance: To fulfill obligations under applicable anti-money-laundering, tax reporting, and consumer protection laws.
• Marketing (with consent): To send you promotional emails or notifications about bonuses, tournaments, and new features, where you have opted in to receive such communications.

6. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform our obligations under the Terms & Conditions you accepted upon registration, including delivering gaming services, processing payments, and managing your account.
• Legal obligation: Processing is necessary to comply with KYC, anti-money-laundering, and tax reporting obligations under applicable law.
• Legitimate interests: Processing serves our legitimate business interests in fraud prevention, security, platform improvement, and customer support, balanced against your privacy rights.
• Consent: Where we process data for optional purposes such as marketing communications, we rely on your explicit, freely given consent, which you may withdraw at any time.

7. Data Sharing and Disclosure

star4d does not sell, rent, or trade your personal data to third-party marketers. We share personal data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, KYC verification, game provision, cloud hosting, and customer support systems. These processors are contractually bound to process data solely per our instructions and to implement appropriate security measures.

7.2 Payment Processors

When you deposit or withdraw funds, your transaction data is transmitted to the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) for authorization and settlement.

7.3 Game Studios

Your username, session data, and game outcomes are shared with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe to deliver casino games and live dealer experiences.

7.4 Regulatory and Legal Authorities

We may disclose personal data to law enforcement, regulators, or government authorities when legally required to do so, or in good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of star4d's assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. International Data Transfers

star4d operates internationally and may transfer personal data to jurisdictions outside Indonesia for processing by service providers located in regions with robust data protection frameworks. All international transfers are governed by appropriate safeguards, including standard contractual clauses, to ensure that your data is protected to a standard equivalent to that required within Indonesia.

By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions where our service providers maintain their operations, including but not limited to data centers in Singapore, Europe, and North America.

9. Data Retention Periods

star4d retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer identify you.

10. Security Measures

star4d employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These measures include:

• 256-bit SSL encryption: All data transmitted between your device and the Platform is encrypted using Transport Layer Security (TLS) with 256-bit AES encryption.
• Secure data centers: Personal data is stored in ISO 27001-certified data centers with 24/7 physical security, access controls, and redundant backup systems.
• Password hashing: Account passwords are stored using bcrypt hashing with salt, making them computationally infeasible to reverse.
• Access restrictions: Personal data is accessible only to authorized star4d staff and service providers who require it to perform their duties, and only on a need-to-know basis.
• Security monitoring: Automated systems monitor for suspicious activity, including brute-force login attempts, unusual transaction patterns, and unauthorized access attempts.
• Regular audits: Third-party security audits are conducted annually to identify and remediate vulnerabilities.
• Employee training: All staff with access to personal data undergo mandatory privacy and security training.

11. Cookies and Tracking Technologies

star4d uses cookies and similar tracking technologies to deliver, secure, and improve the Platform. A cookie is a small text file placed on your device that allows us to recognize your browser across sessions.

11.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function, including session authentication, load balancing, and fraud detection. They cannot be disabled without breaking core functionality.
• Performance and analytics cookies: These cookies collect anonymized usage data, such as pages visited, session duration, and navigation paths, to help us optimize the Platform experience.
• Security cookies: These cookies detect suspicious activity such as bot traffic, multiple account registrations from the same device, and unusual login patterns.

11.2 Third-Party Cookies

star4d does not deploy third-party advertising cookies or cross-site tracking scripts. Game studios may place cookies within their embedded game interfaces for session management and RNG verification purposes. These cookies are subject to the respective studio's privacy policy.

11.3 Managing Cookies

Most browsers allow you to view, manage, and delete cookies through their settings menu. Disabling strictly necessary cookies will prevent you from logging in and using the Platform. For instructions on managing cookies in popular browsers, visit your browser's support documentation.

12. Your Data Protection Rights

As a star4d player, you hold the following rights regarding your personal data:

To exercise any of these rights, contact our data protection team at [email protected] with the subject line "Data Rights Request" and provide your registered email address and account username for verification. We will respond within 30 calendar days.

13. Minors and Age Verification

star4d's services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a registered account is held by a person under 21, we will immediately suspend the account, void all bets, and return the deposited funds (minus any winnings, which are forfeited) to the payment method used for the deposit.

Parents or guardians who believe their child has registered an account on star4d should contact us immediately at [email protected]. We will take prompt action to close the account and delete the associated personal data, except where retention is legally required for audit or fraud prevention purposes.

14. Third-Party Links and Services

The Platform may contain links to third-party websites operated by payment providers, game studios, or other business partners. star4d is not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies solely to personal data collected by star4d through the Platform.

We recommend that you review the privacy policies of any third-party sites you visit via links from the Platform. star4d does not control and cannot be held liable for the data practices of external websites.

15. Amendments to This Privacy Policy

star4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to registered players via email and/or a prominent notification on the Platform at least 14 days before the updated Policy takes effect.

The version date at the top of this page reflects the date on which the current version became effective. Your continued use of the Platform following the effective date of an amended Privacy Policy constitutes your acceptance of the changes. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure as described in our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

16. Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our data protection team using the details below:

For general support or account-related questions not specific to data protection, you may contact the same email address with a descriptive subject line. Our support team operates 24 hours a day, 7 days a week, in both English and Indonesian (WIB / UTC+7).